Client Experience Director

At Island Luxe Resorts & Hospitality, we redefine luxury through unforgettable guest experiences. As our Client Experience Director, you will lead the vision, strategy, and execution of world-class service standards across our premium properties in Bangka Belitung. You'll work closely with our team of hospitality professionals to ensure every guest feels valued and leaves with a lasting impression.

In this role, you'll be responsible for overseeing daily operations, training staff, and implementing customer feedback to continuously improve our service. Our resort in Bangka Belitung is a hidden gem, and we're looking for someone who can bring their passion for hospitality to create an environment where guests feel at home from the moment they arrive.

This is a unique opportunity to be part of a growing hospitality brand and make a significant impact on the guest experience. If you're a seasoned professional with a proven track record in client experience management, we invite you to join us in shaping the future of luxury travel.

📋 Tanggung Jawab Pekerjaan

• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Oversee daily operations and ensure adherence to service standards.
• Train and mentor staff to deliver exceptional service.
• Analyze customer feedback and make data-driven improvements.
• Collaborate with departments to align service initiatives with business goals.
• Monitor and report on key performance indicators (KPIs) related to guest experience.
• Represent the resort at industry events and conferences.
• Stay updated on industry trends and best practices in hospitality.

🎓 Kualifikasi & Syarat

• Minimum of 8 years of experience in client experience management or similar roles in hospitality.
• Proven track record of successfully leading teams and improving service standards.
• Strong understanding of customer service principles and practices.
• Proficiency in using customer relationship management (CRM) software such as Salesforce or HubSpot.
• Ability to analyze data and use insights to drive decision-making.
• Excellent communication and interpersonal skills.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Certification in customer service or hospitality management is a plus.

🛠️ Keahlian

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